{"id":307,"date":"2026-02-11T10:38:37","date_gmt":"2026-02-11T15:38:37","guid":{"rendered":"https:\/\/acc21.viacomguide.com\/?post_type=epkb_post_type_1&p=307"},"modified":"2026-02-11T11:25:33","modified_gmt":"2026-02-11T16:25:33","slug":"risques-et-points-de-vigilance","status":"publish","type":"epkb_post_type_1","link":"https:\/\/acc21.viacomguide.com\/?epkb_post_type_1=risques-et-points-de-vigilance","title":{"rendered":"Risques et points de vigilance"},"content":{"rendered":"\n
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  1. Consommation de donn\u00e9es :<\/strong> Le traitement des paiements et des transactions consomme des donn\u00e9es cellulaires.\u00a0<\/li>\n<\/ol>\n\n\n\n
      \n
    1. Stabilit\u00e9 du Hotspot :<\/strong> Le partage de connexion peut \u00eatre moins stable que le Wi-Fi d’un routeur d\u00e9di\u00e9.<\/li>\n<\/ol>\n\n\n\n
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      1. Batterie de l’iPad :<\/strong> L’utilisation de l’eSIM et du Hotspot simultan\u00e9ment draine tr\u00e8s rapidement la batterie de l’iPad. Gardez l’iPad branch\u00e9 au maximum durant la panne de Wi-Fi ou lors d\u2019un \u00e9v\u00e8nement (salon).<\/li>\n<\/ol>\n\n\n\n
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        1. Limitation de l’imprimante (en Hotspot) :<\/strong> L’imprimante est l’appareil le plus capricieux en cas de changement de r\u00e9seau Wi-Fi d’urgence. Privil\u00e9giez l’option Bluetooth direct<\/strong> avec l’iPad pour elle.
          <\/li>\n<\/ol>\n\n\n\n
          Composant<\/strong><\/th>Redondance \/ D\u00e9pannage<\/strong><\/th>Autonomie \/ Dur\u00e9e de Vie<\/strong><\/th><\/tr><\/thead>
          iPad (Syst\u00e8me Principal)<\/strong><\/td>Basculer sur la puce eSIM\/Cellulaire<\/strong> : Aller dans les r\u00e9glages iPad, d\u00e9sactiver le Wi-Fi, et activer les donn\u00e9es cellulaires. Le syst\u00e8me reprendra imm\u00e9diatement le temps r\u00e9el.<\/td>9 \u00e0 10 heures d’utilisation active sur batterie. Doit \u00eatre mis en charge r\u00e9guli\u00e8rement.<\/td><\/tr>
          Scanner Code-Barres (Socket S720)<\/strong><\/td>Il fonctionne par Bluetooth (non Wi-Fi). Il continuera \u00e0 fonctionner tant que le Bluetooth de l’iPad est actif.

          D\u00e9pannage :<\/strong> D\u00e9connexion\/reconnexion du Bluetooth sur l’iPad et\/ou allumer\/\u00e9teindre le scanner.<\/td>          		Jusqu’\u00e0 14h sur une seule charge (en scan manuel) et entre 8h-9h en auto-scan. 
          Le socle assure la recharge lorsqu’il n’est pas utilis\u00e9.<\/td><\/tr>
          Imprimante de Re\u00e7us (Epson TM-M30III)<\/strong><\/td>Elle est connect\u00e9e par d\u00e9faut en Bluetooth. Peu aussi passer en Wi-Fi.
          Si Wi-Fi tombe :<\/strong> Elle fonctionne par Bluetooth (non Wi-Fi). Elle continuera \u00e0 fonctionner tant que le Bluetooth de l’iPad est actif.
          Alternative :<\/strong> Envoyer le re\u00e7u par courriel ou SMS.<\/td>          		Doit \u00eatre branch\u00e9e en permanence pour l’alimentation et au tiroir-caisse pour l\u2019ouverture automatique.<\/td><\/tr>
          Terminal de Paiement<\/strong><\/td>Si non connect\u00e9 \u00e0 un Wi-Fi ou Hotspot :<\/strong> La transaction \u00e9chouera.
          Action :<\/strong> Basculer l’iPad sur l’eSIM pour un partage de connexion depuis la tablette.
          \u2192 Changer la source de Wi-Fi (balayer sur la droite depuis l\u2019\u00e9cran du terminal).\u2192 Quand le Wi-Fi de la boutique revient (n\u2019oubliez pas d\u2019arr\u00eater le partage de connexion de l\u2019iPad et les donn\u00e9es cellulaires), red\u00e9marrer le terminal de paiement pour qu’il se reconnecte automatiquement au Wi-Fi par d\u00e9faut.  Alternative d’urgence :<\/strong> Utiliser une solution de paiement mobile non li\u00e9e \u00e0 Shopify, et enregistrer la transaction comme \u00ab\u00a0Personnalis\u00e9e\u00a0\u00bb ou \u00ab\u00a0Externe\u00a0\u00bb sur Shopify POS.<\/td>          		Autonomie variable (souvent > 8h). Doit \u00eatre charg\u00e9.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          D\u00e9pannage Mat\u00e9riel Sp\u00e9cifique<\/em><\/strong><\/h2>\n\n\n\n
          Probl\u00e8me<\/strong><\/th>Causes Possibles<\/strong><\/th>Solution NIVEAU 1 (dans l’ordre)<\/strong><\/th><\/tr><\/thead>
          Le Scanner ne scanne plus<\/strong><\/td>Batterie faible ; D\u00e9connexion Bluetooth ;Code-barres invalide\/endommag\u00e9.<\/td>1. V\u00e9rifier le niveau de charge<\/strong> (lumi\u00e8re verte).

          2. D\u00e9connecter\/Reconnecter<\/strong> le Bluetooth de l’iPad.

          3. Red\u00e9marrer<\/strong> le scanner (maintenir le bouton enfonc\u00e9).

          4. Essayer une recherche manuelle<\/strong> sur l’iPad.<\/td><\/tr>
          L’imprimante n’imprime rien<\/strong><\/td>Plus de papier ; Connexion perdue ; Papier mal ins\u00e9r\u00e9.<\/td>1. V\u00e9rifier le papier<\/strong> et le r\u00e9ins\u00e9rer correctement.

          2. Dans l’app POS > Param\u00e8tres<\/strong> > Mat\u00e9riel<\/strong> : v\u00e9rifier que l’imprimante est bien affich\u00e9e en Connect\u00e9e<\/strong>.

          3. Red\u00e9marrer<\/strong> l’imprimante (\u00e9teindre et rallumer).

          4. Imprimer le re\u00e7u par courriel\/SMS en attendant.<\/td><\/tr>
          L’App Shopify POS est fig\u00e9e<\/strong><\/td>Trop d’applications ouvertes sur l’iPad ; Probl\u00e8me de synchronisation.<\/td>1. Fermer compl\u00e8tement l’application<\/strong> (glisser vers le haut pour la quitter. M\u00eame en arri\u00e8re-plan) et la relancer.

          2. Red\u00e9marrer l’iPad<\/strong> si le probl\u00e8me persiste.

          3. V\u00e9rifier la mise \u00e0 jour<\/strong> de l’application sur l’App Store.<\/td><\/tr>
          Le Tiroir-caisse ne s’ouvre pas<\/strong><\/td>C\u00e2ble mal branch\u00e9 (vers l’imprimante) ; Probl\u00e8me de sol\u00e9no\u00efde.<\/td>1. V\u00e9rifier le c\u00e2ble<\/strong> de l’imprimante au tiroir-caisse (doit \u00eatre un c\u00e2ble RJ11).

          2. Essayer de l’ouvrir avec la tuile \u00ab\u00a0Ouvrir le tiroir\u00a0\u00bb


          3. Ouvrir manuellement avec la cl\u00e9<\/strong>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

          Composant Redondance \/ D\u00e9pannage Autonomie \/ Dur\u00e9e de Vie iPad (Syst\u00e8me Principal) Basculer sur la puce eSIM\/Cellulaire : Aller dans […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"epkb_post_type_1_category":[15],"epkb_post_type_1_tag":[],"class_list":["post-307","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-point-de-vente"],"_links":{"self":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=307"}],"version-history":[{"count":1,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/307\/revisions"}],"predecessor-version":[{"id":308,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/307\/revisions\/308"}],"wp:attachment":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=307"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=307"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}