{"id":60,"date":"2026-02-09T11:12:12","date_gmt":"2026-02-09T16:12:12","guid":{"rendered":"https:\/\/acc21.viacomguide.com\/?post_type=epkb_post_type_1&p=60"},"modified":"2026-03-02T14:21:03","modified_gmt":"2026-03-02T19:21:03","slug":"2-traitement-des-commandes-en-ligne","status":"publish","type":"epkb_post_type_1","link":"https:\/\/acc21.viacomguide.com\/?epkb_post_type_1=2-traitement-des-commandes-en-ligne","title":{"rendered":"Traitement des commandes en ligne"},"content":{"rendered":"\n

Cette section d\u00e9taille le processus de traitement (pr\u00e9paration et exp\u00e9dition) des commandes en provenance de la boutique en ligne, qui doit \u00eatre effectu\u00e9 au moins une fois par jour.<\/p>\n\n\n\n

1.1 V\u00e9rification des nouvelles commandes en ligne<\/strong><\/h2>\n\n\n\n

Cette proc\u00e9dure a pour objectif d\u2019identifier rapidement les nouvelles commandes re\u00e7ues sur la boutique en ligne<\/p>\n\n\n\n

\u00c9tape<\/strong><\/td>Action<\/strong><\/td>Capture d\u2019\u00e9cran<\/strong><\/td><\/tr>
1<\/td>Se connecter \u00e0 Shopify<\/td>\"\"<\/td><\/tr>
2<\/td>Ouvrir la section Commandes<\/td><\/tr>
3<\/td>Cliquer sur l\u2019onglet \u201cNon trait\u00e9es (en ligne)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

1.2 Pr\u00e9paration et exp\u00e9dition des commandes en ligne<\/strong><\/h2>\n\n\n\n

La marche \u00e0 suivre pour pr\u00e9parer les commandes avant l’envoi.
<\/p>\n\n\n\n

Partie 1 \u2013 Ouvrir la commande et imprimer les bordereaux d’exp\u00e9dition<\/strong>
<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td>Capture d\u2019\u00e9cran<\/strong><\/td><\/tr>
1<\/td>Ouvrir la commande<\/strong> dans Shopify<\/td>\"\"<\/td><\/tr>
2<\/td>V\u00e9rifier les statuts de la commande.<\/strong>

<\/strong>Statut de paiement = Pay\u00e9eStatut de traitement = Non trait\u00e9e<\/td>		\"\"<\/td><\/tr>
3<\/td>Cliquer sur Imprimer les bordereaux d’exp\u00e9dition<\/strong><\/td>\"\"<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Partie 2 \u2013 Pr\u00e9parer les articles<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td><\/tr>
4<\/td>Rassembler tous les produits<\/strong> de la commande<\/td><\/tr>
5<\/td>V\u00e9rifier <\/strong>r\u00e9f\u00e9rences, quantit\u00e9s et \u00e9tat<\/td><\/tr>
6<\/td>Emballer <\/strong>le colis avec protection ad\u00e9quate<\/td><\/tr>
7<\/td>Joindre les bordereaux d\u2019exp\u00e9dition<\/strong> au colis<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u26a0\ufe0f Si un produit est manquant ou endommag\u00e9 \u2192 bloquer la commande et pr\u00e9venir le responsable.<\/em>
<\/em><\/p>\n\n\n\n

Partie 3 \u2013 Comparer les tarifs d’exp\u00e9dition de Shopify et Livraison \u00e0 Rabais<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td>Capture d’\u00e9cran<\/strong><\/td><\/tr>
8<\/td>Voir les tarifs de Shopify<\/strong>

1. Dans la page de la commande, cliquer sur \u00ab\u00a0Cr\u00e9er une \u00e9tiquette d’exp\u00e9dition\u00a0\u00bb.
2. Ajouter les informations de l’emballage : Type, Dimensions, Poids de l’emballage, Nom de l’emballage
3. Inscrire le poids total du colis
4. Consulter la liste des tarifs et d\u00e9lais sous la section \u00ab\u00a0Service d’exp\u00e9dition\u00a0\u00bb
<\/td>		\"\"

\"\"

\"\"<\/td><\/tr>
9<\/td>Voir les tarifs de Livraisons \u00e0 Rabais<\/strong>

1. Ouvrir la plateforme Livraison \u00e0 Rabais
2. Cliquer sur \u00ab\u00a0Exp\u00e9dier sur Livraisons \u00e0 Rabais\u00a0\u00bb
3. Trouver la commande avec son num\u00e9ro et cliquer sur \u00ab\u00a0Exp\u00e9dier\u00a0\u00bb
4. Inscrire l’adresse d’origine
5. Mettre les informations de la destination
6. Inscrire le poids et les dimensions du colis
7. Cliquer sur \u00ab\u00a0Evaluer co\u00fbt de transport\u00a0\u00bb dans la section \u00ab\u00a0S\u00e9lection du transporteur et options de livraison\u00a0\u00bb.
8. Consulter la liste des tarifs et d\u00e9lais.<\/td>
\"\"

\"\"

\"\"

\"\"

\"\"

\"\"

\"\"<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Dans cette partie, nous allons d\u00e9cider quel service d\u2019exp\u00e9dition utiliser : celui de Shopify ou celui de la plateforme Livraison \u00e0 Rabais. Cela d\u00e9pendra du tarif propos\u00e9 par les deux options.<\/p>\n\n\n\n

Sc\u00e9nario 1 \u2013 Cr\u00e9er l\u2019\u00e9tiquette d’exp\u00e9dition dans Shopify<\/strong><\/h4>\n\n\n\n
<\/div>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td><\/tr>
10<\/td>Apr\u00e8s avoir \u00e9valu\u00e9 les tarifs et d\u00e9lais, s\u00e9lectionner le transporteur<\/strong>.<\/td><\/tr>
11<\/td>G\u00e9n\u00e9rer et imprimer l\u2019\u00e9tiquette<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Sc\u00e9nario 2 \u2013 Cr\u00e9er l\u2019\u00e9tiquette d’exp\u00e9dition dans Livraison \u00e0 Rabais<\/strong><\/h4>\n\n\n\n
<\/div>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td>Capture d\u2019\u00e9cran<\/strong><\/td><\/tr>
<\/td>Apr\u00e8s avoir \u00e9valu\u00e9 les tarifs et d\u00e9lais, s\u00e9lectionner le transporteur<\/strong>.<\/td><\/td><\/tr>
<\/td>Cliquer sur \u00ab\u00a0Acheter une \u00e9tiquette d’exp\u00e9dition\u00a0\u00bb<\/strong><\/td>\"\"<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Partie 4 \u2013 Apposer l\u2019\u00e9tiquette et finaliser le colis<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td><\/tr>
12<\/td>Coller l\u2019\u00e9tiquette<\/strong> sur le colis<\/td><\/tr>
13<\/td>S\u2019assurer qu\u2019aucune ancienne \u00e9tiquette n\u2019est visible<\/td><\/tr>
14<\/td>Sceller <\/strong>le colis<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Partie 5 \u2013 Synchronisation et mise \u00e0 jour dans Shopify<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td>Capture d\u2019\u00e9cran<\/strong><\/td><\/tr>
15<\/td>Cliquer sur \u201cMarquer comme trait\u00e9e\u201d<\/strong><\/td>\"\"<\/td><\/tr>
16<\/td>Entrer manuellement le suivi<\/strong><\/td>\"\"<\/td><\/tr>
17<\/td>Cocher \u201cEnvoyer une notification au client\u201d<\/strong> et cliquer sur \u201cMarquer comme trait\u00e9\u201d<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u2705 R\u00e9sultat attendu : Statut = Trait\u00e9e   <\/strong>|  Num\u00e9ro de suivi visible   |   Client notifi\u00e9
<\/p>\n\n\n\n

Partie 6 \u2013 D\u00e9p\u00f4t des colis<\/strong><\/h3>\n\n\n\n
\u00c9tape<\/strong><\/td>Action<\/strong><\/td><\/tr>
18<\/td>D\u00e9poser les colis<\/strong> au point de collecte pr\u00e9vu<\/td><\/tr>
19<\/td>Si ramassage \u2192 placer dans la zone d\u00e9di\u00e9e<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Cette section d\u00e9taille le processus de traitement (pr\u00e9paration et exp\u00e9dition) des commandes en provenance de la boutique en ligne, qui […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"epkb_post_type_1_category":[16],"epkb_post_type_1_tag":[],"class_list":["post-60","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-boutique-en-ligne-et-interface-admin"],"_links":{"self":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=60"}],"version-history":[{"count":28,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/60\/revisions"}],"predecessor-version":[{"id":440,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/60\/revisions\/440"}],"wp:attachment":[{"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=60"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=60"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/acc21.viacomguide.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}