{"id":67,"date":"2026-02-09T11:15:16","date_gmt":"2026-02-09T16:15:16","guid":{"rendered":"https:\/\/acc21.viacomguide.com\/?post_type=epkb_post_type_1&#038;p=67"},"modified":"2026-05-10T22:34:49","modified_gmt":"2026-05-11T02:34:49","slug":"gestion-des-commandes-par-telephone","status":"publish","type":"epkb_post_type_1","link":"https:\/\/acc21.viacomguide.com\/?epkb_post_type_1=gestion-des-commandes-par-telephone","title":{"rendered":"Gestion des commandes par t\u00e9l\u00e9phone"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Cette section d\u00e9crit les proc\u00e9dures \u00e0 suivre lorsque des commandes sont prises par t\u00e9l\u00e9phone ou cr\u00e9\u00e9es manuellement par l\u2019\u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes par t\u00e9l\u00e9phone peuvent \u00eatre <strong>initi\u00e9es depuis :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Point de vente<\/strong><\/li>\n\n\n\n<li><strong>Admin Shopify<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Elles suivent toutes la m\u00eame logique :<br><em>Cr\u00e9ation de commande \u2192 Envoi de facture\/lien \u2192 Suivi \u2192 Paiement \u2192 Fermeture<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rappels communs (avant toute cr\u00e9ation)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00c0 collecter au t\u00e9l\u00e9phone :<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Nom du client<\/em><\/li>\n\n\n\n<li><em>T\u00e9l\u00e9phone<\/em><\/li>\n\n\n\n<li><em>Adresse<\/em><\/li>\n\n\n\n<li><em>Email (obligatoire si paiement en ligne)<\/em><\/li>\n\n\n\n<li><em>Produits + quantit\u00e9s<\/em><\/li>\n\n\n\n<li><em>Mode de paiement :<\/em>\n<ul class=\"wp-block-list\">\n<li><em>Total en ligne<\/em><\/li>\n\n\n\n<li><em>Partiel en ligne<\/em><\/li>\n\n\n\n<li><em>En magasin<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00c9THODE 1 \u2013 Commande cr\u00e9\u00e9e depuis le POS<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Utilis\u00e9e quand une commande par t\u00e9l\u00e9phone est initi\u00e9e dans Shopify POS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 1 \u2013 Le client paye la totalit\u00e9 en ligne via une facture envoy\u00e9 par courriel\/SMS<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><strong>Capture d\u2019\u00e9cran<\/strong><\/td><\/tr><tr><td>1<\/td><td><strong>Ajouter les produits<\/strong><br><em>(sur POS)<\/em><\/td><td>Produits visibles<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"353\" height=\"329\" class=\"wp-image-146\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed.png 353w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-300x280.png 300w\" sizes=\"auto, (max-width: 353px) 100vw, 353px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"352\" height=\"354\" class=\"wp-image-147\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1-1.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1-1.png 352w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1-1-298x300.png 298w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1-1-150x150.png 150w\" sizes=\"auto, (max-width: 352px) 100vw, 352px\" \/><\/td><\/tr><tr><td>2<\/td><td><strong>Ajouter le client<\/strong> (email obligatoire)<br><em>(sur POS)<\/em><\/td><td>Client li\u00e9<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"361\" height=\"380\" class=\"wp-image-148\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-2.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-2.png 361w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-2-285x300.png 285w\" sizes=\"auto, (max-width: 361px) 100vw, 361px\" \/><\/td><\/tr><tr><td>3<\/td><td><strong>Enregistrer la commande <\/strong>en tant que brouillon<br><em>(sur POS)<\/em><\/td><td>Commande provisoire cr\u00e9\u00e9e<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"433\" height=\"372\" class=\"wp-image-149\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-3.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-3.png 433w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-3-300x258.png 300w\" sizes=\"auto, (max-width: 433px) 100vw, 433px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"767\" class=\"wp-image-150\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-4.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-4.png 354w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-4-138x300.png 138w\" sizes=\"auto, (max-width: 354px) 100vw, 354px\" \/> &nbsp;<\/td><\/tr><tr><td>4<\/td><td><strong>Ouvrir la commande <\/strong>provisoire<br><em>(sur POS)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"951\" class=\"wp-image-151\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-5.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-5.png 444w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-5-140x300.png 140w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/td><\/tr><tr><td>5<\/td><td><strong>Envoyer le lien de paiement \/ facture<\/strong> par courriel ou par SMS.<br><em>(sur POS)<\/em><\/td><td>Facture envoy\u00e9e<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"610\" class=\"wp-image-152\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-6.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-6.png 447w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-6-220x300.png 220w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/td><\/tr><tr><td>6<\/td><td><strong>R\u00e9server les articles<\/strong><strong><br><\/strong><strong><br><\/strong>Cliquer sur <strong>\u00ab R\u00e9server les articles \u00bb<\/strong> dans la commande provisoire et <strong>d\u00e9finir une date de fin<\/strong>.<strong>Objectif :<\/strong><strong><br><\/strong>Bloquer imm\u00e9diatement le stock afin de garantir la disponibilit\u00e9 du produit pour le client, m\u00eame s\u2019il paie plus tard.<em>(sur Shopify Admin)<\/em>&nbsp;<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"321\" class=\"wp-image-153\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-7.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-7.png 855w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-7-300x113.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-7-768x288.png 768w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"337\" class=\"wp-image-154\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-8.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-8.png 729w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-8-300x139.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/td><\/tr><tr><td>7<\/td><td><strong>Le client paie en ligne<\/strong><\/td><td>La commande passe de provisoire \u00e0 une commande r\u00e9elle avec le statut de paiement \u201cPay\u00e9\u201d et le statut de traitement \u201cNon trait\u00e9e\u201d<\/td><td><\/td><\/tr><tr><td>8<\/td><td><strong>Pr\u00e9parer la commande<\/strong> et changer le statut de traitement vers \u201cEn cours\u201d en cliquant sur <strong>\u201cMarquer comme en cours\u201d<\/strong>.<br><em>(sur Shopify Admin)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"456\" class=\"wp-image-155\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-9.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-9.png 842w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-9-300x162.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-9-768x416.png 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/td><\/tr><tr><td>9<\/td><td>Une fois le colis pr\u00e9par\u00e9, <strong>marquer la commande comme trait\u00e9e.<\/strong><br><em>(sur Shopify Admin)<\/em><\/td><td>Traitement : Trait\u00e9e<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"385\" class=\"wp-image-156\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-10.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-10.png 852w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-10-300x136.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-10-768x347.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 2 \u2013 Paiement partiel en ligne et le reste en magasin (POS + Admin)<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><\/td><\/tr><tr><td>1<\/td><td colspan=\"3\">Cr\u00e9er une <strong>commande provisoire<\/strong> \u00e0 partir du POS en suivant<strong> les \u00e9tapes 1 \u00e0 3 du Sc\u00e9nario 1 &#8211; M\u00e9thode 1.<\/strong><\/td><\/tr><tr><td>2<\/td><td><strong>Envoyer la facture avec paiement partiel<\/strong> en ligne<br><em>(Sur Shopify Admin)<\/em><br><em>Dans la page de la commande, cocher paiement d\u00fb ult\u00e9rieurement<\/em><em>Cliquer sur exiger un acompte<\/em><em>D\u00e9finir le pourcentage de l\u2019acompte<\/em><em>Cliquer sur \u201cEnvoyer la facture\u201d<\/em><\/td><td>Facture de l\u2019acompte envoy\u00e9e<br>Statut de la commande provisoire devient \u201cFacture envoy\u00e9e\u201d<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"784\" height=\"437\" class=\"wp-image-157\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-11.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-11.png 784w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-11-300x167.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-11-768x428.png 768w\" sizes=\"auto, (max-width: 784px) 100vw, 784px\" \/><\/td><\/tr><tr><td>3<\/td><td><strong>R\u00e9server les articles<\/strong><strong><br><\/strong><strong><br><\/strong>Cliquer sur <strong>\u00ab R\u00e9server les articles \u00bb<\/strong> dans la commande provisoire et d\u00e9finir une <strong>date de fin.<\/strong><strong>Objectif :<\/strong><strong><br><\/strong>Bloquer imm\u00e9diatement le stock afin de garantir la disponibilit\u00e9 du produit pour le client, m\u00eame s\u2019il paie plus tard.<em>(sur Shopify Admin)<\/em>&nbsp;<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"321\" class=\"wp-image-158\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-12.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-12.png 855w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-12-300x113.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-12-768x288.png 768w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"337\" class=\"wp-image-160\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-14.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-14.png 729w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-14-300x139.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/td><\/tr><tr><td>4<\/td><td><strong>Le client paie une partie en ligne<\/strong><\/td><td>La commande passe de provisoire \u00e0 une commande r\u00e9elle avec le statut de paiement \u201cPartiellement pay\u00e9e\u201d et le statut de traitement \u201cNon trait\u00e9e\u201d<\/td><td><\/td><\/tr><tr><td>5<\/td><td><strong>Pr\u00e9parer la commande<\/strong> et changer le statut de traitement vers \u201cEn cours\u201d en cliquant sur <strong>\u201cMarquer comme en cours\u201d<\/strong>.<br><em>(sur Shopify Admin)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"604\" class=\"wp-image-159\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-13.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-13.png 889w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-13-300x204.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-13-768x522.png 768w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/><\/td><\/tr><tr><td>6<\/td><td><strong>Le client se pr\u00e9sente en magasin<\/strong><\/td><td><\/td><td><\/td><\/tr><tr><td>7<\/td><td><strong>Trouver la commande du client<\/strong> (Sur POS)<br>Trouver le profil du client avec son courriel ou son t\u00e9l\u00e9phone<br><br>Ouvrir le profil du client et trouver la commande<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"281\" class=\"wp-image-161\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-15.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-15.png 438w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-15-300x192.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"436\" height=\"379\" class=\"wp-image-162\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-16.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-16.png 436w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-16-300x261.png 300w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"430\" height=\"276\" class=\"wp-image-163\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-17.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-17.png 430w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-17-300x193.png 300w\" sizes=\"auto, (max-width: 430px) 100vw, 430px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"555\" class=\"wp-image-164\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-18.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-18.png 435w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-18-235x300.png 235w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/><br><\/td><\/tr><tr><td>8<\/td><td><strong>Encaisser le solde au POS<\/strong> selon le moyen de paiement pr\u00e9f\u00e9r\u00e9 du client.<br>(Sur POS)<\/td><td>Le statut du paiement devient \u201cPay\u00e9e\u201d<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"640\" class=\"wp-image-165\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-19.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-19.png 428w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-19-201x300.png 201w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/><\/td><\/tr><tr><td>9<\/td><td><strong>Marquer la commande comme trait\u00e9.<\/strong><br><br>(Sur Shopify Admin)<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"300\" class=\"wp-image-166\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-20.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-20.png 845w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-20-300x107.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-20-768x273.png 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 3 \u2013 Paiement plus tard en magasin<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><strong>Captures d\u2019\u00e9cran<\/strong><\/td><\/tr><tr><td>1<\/td><td colspan=\"3\">Cr\u00e9er une <strong>commande provisoire<\/strong> \u00e0 partir du POS en suivant<strong> les \u00e9tapes 1 \u00e0 3 du Sc\u00e9nario 1 &#8211; M\u00e9thode 1.<\/strong><\/td><\/tr><tr><td><\/td><td><strong>R\u00e9server les articles<\/strong><strong><br><\/strong><strong><br><\/strong>Cliquer sur <strong>\u00ab R\u00e9server les articles \u00bb<\/strong> dans la commande provisoire et d\u00e9finir une date de fin de la r\u00e9servation.<strong>Objectif :<\/strong><strong><br><\/strong>Bloquer imm\u00e9diatement le stock afin de garantir la disponibilit\u00e9 du produit pour le client, m\u00eame s\u2019il paie plus tard.<em>(sur Shopify Admin)<\/em>&nbsp;<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"321\" class=\"wp-image-167\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-21.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-21.png 855w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-21-300x113.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-21-768x288.png 768w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"337\" class=\"wp-image-168\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-22.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-22.png 729w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-22-300x139.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/td><\/tr><tr><td>2<\/td><td>Cocher <strong>\u201cPaiement d\u00fb ult\u00e9rieurement\u201d<\/strong> et cliquer sur <strong>cr\u00e9er la commande.<\/strong><br>(Sur Shopify Admin)<\/td><td>La commande reste provisoire et statut du traitement \u00ab\u00a0non trait\u00e9e\u201d.<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"364\" class=\"wp-image-170\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23.png 800w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23-300x137.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23-768x349.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/td><\/tr><tr><td>3<\/td><td><strong>Pr\u00e9parer la commande<\/strong> et changer le statut de traitement vers \u201cEn cours\u201d en cliquant sur <strong>\u201cMarquer comme en cours\u201d<\/strong>.<br><em>(sur Shopify Admin)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"604\" class=\"wp-image-172\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1AA.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1AA.png 889w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1AA-300x204.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-1AA-768x522.png 768w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/><\/td><\/tr><tr><td>4<\/td><td>Le client se pr\u00e9sente en magasin<\/td><td><\/td><td><\/td><\/tr><tr><td>5<\/td><td><strong>Trouver la commande du client (Sur POS)<\/strong><br>1. Trouver le profil du client avec son courriel ou son t\u00e9l\u00e9phone<br><br>2. Ouvrir le profil du client et trouver la commande<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"281\" class=\"wp-image-173\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23-1.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23-1.png 438w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-23-1-300x192.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"436\" height=\"379\" class=\"wp-image-175\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-24-1.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-24-1.png 436w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-24-1-300x261.png 300w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"430\" height=\"276\" class=\"wp-image-176\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-25.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-25.png 430w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-25-300x193.png 300w\" sizes=\"auto, (max-width: 430px) 100vw, 430px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"555\" class=\"wp-image-177\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-26.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-26.png 435w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-26-235x300.png 235w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/><br><\/td><\/tr><tr><td>6<\/td><td><strong>Encaisser le paiement au POS<\/strong> selon le moyen de paiement pr\u00e9f\u00e9r\u00e9 du client.<br>(Sur POS)<\/td><td>Le statut de paiement devient \u201cPay\u00e9e\u201d<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"1600\" class=\"wp-image-178\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27.png 926w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27-174x300.png 174w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27-593x1024.png 593w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27-768x1327.png 768w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-27-889x1536.png 889w\" sizes=\"auto, (max-width: 926px) 100vw, 926px\" \/><\/td><\/tr><tr><td>7<\/td><td><strong>Marquer la commande comme trait\u00e9.<\/strong><br><br>(Sur POS)<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"300\" class=\"wp-image-179\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-28.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-28.png 845w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-28-300x107.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-28-768x273.png 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00c9THODE 2 \u2013 Commande cr\u00e9\u00e9e depuis Shopify Admin<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Utilis\u00e9e quand une commande par t\u00e9l\u00e9phone est initi\u00e9e dans Shopify Admin<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 1 \u2013 Paiement total en ligne<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><\/td><\/tr><tr><td>1<\/td><td><strong>Cr\u00e9er une commande<\/strong> <strong>provisoire<\/strong> sur Shopify Admin<br><em>(Sur Shopify Admin)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"410\" class=\"wp-image-180\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29.png 1600w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29-300x77.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29-1024x262.png 1024w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29-768x197.png 768w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-29-1536x394.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/td><\/tr><tr><td>2<\/td><td><strong>Ajouter les produits <\/strong>\u00e0 la commande<br><em>(sur Admin)<\/em><\/td><td><\/td><td><br><img loading=\"lazy\" decoding=\"async\" width=\"817\" height=\"220\" class=\"wp-image-181\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-30.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-30.png 817w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-30-300x81.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-30-768x207.png 768w\" sizes=\"auto, (max-width: 817px) 100vw, 817px\" \/><\/td><\/tr><tr><td>3<\/td><td><strong>Ajouter le client<\/strong> \u00e0 la commande <em>(email obligatoire)<\/em><br><em>(sur Admin)<\/em><\/td><td>Client li\u00e9<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"459\" height=\"269\" class=\"wp-image-182\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-31.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-31.png 459w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-31-300x176.png 300w\" sizes=\"auto, (max-width: 459px) 100vw, 459px\" \/><\/td><\/tr><tr><td>4<\/td><td><strong>Enregistrer <\/strong>la commande.<br><em>(sur Admin)<\/em><\/td><td>Commande provisoire cr\u00e9\u00e9e (Dans brouillons)<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"981\" height=\"169\" class=\"wp-image-183\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-32.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-32.png 981w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-32-300x52.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-32-768x132.png 768w\" sizes=\"auto, (max-width: 981px) 100vw, 981px\" \/><\/td><\/tr><tr><td>5<\/td><td><strong>Envoyer le lien de paiement \/ facture<\/strong> par courriel ou SMS<br><em>(sur Admin)<\/em><\/td><td>Facture envoy\u00e9e<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"808\" height=\"427\" class=\"wp-image-184\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-33.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-33.png 808w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-33-300x159.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-33-768x406.png 768w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/td><\/tr><tr><td>6<\/td><td><strong>R\u00e9server les articles<\/strong><strong><br><\/strong><strong><br><\/strong>Cliquer sur <strong>\u00ab R\u00e9server les articles \u00bb<\/strong> dans la commande provisoire et d\u00e9finir une date de fin de la r\u00e9servation.<strong>Objectif :<\/strong><strong><br><\/strong>Bloquer imm\u00e9diatement le stock afin de garantir la disponibilit\u00e9 du produit pour le client, m\u00eame s\u2019il paie plus tard.<em>(sur Shopify Admin)<\/em>&nbsp;<\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"321\" class=\"wp-image-185\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-34.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-34.png 855w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-34-300x113.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-34-768x288.png 768w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"337\" class=\"wp-image-187\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-35.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-35.png 729w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-35-300x139.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/td><\/tr><tr><td>7<\/td><td><strong>Le client paie en ligne<\/strong><\/td><td>La commande passe de provisoire \u00e0 une commande r\u00e9elle avec le statut de paiement \u201cPay\u00e9\u201d et le statut de traitement \u201cNon trait\u00e9e\u201d<\/td><td><\/td><\/tr><tr><td>8<\/td><td><strong>Pr\u00e9parer la commande<\/strong> et changer le statut de traitement vers \u201cEn cours\u201d en cliquant sur <strong>\u201cMarquer comme en cours\u201d<\/strong>.<br><em>(sur Shopify Admin)<\/em><\/td><td><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"456\" class=\"wp-image-188\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-36.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-36.png 842w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-36-300x162.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-36-768x416.png 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/td><\/tr><tr><td>9<\/td><td>Une fois le colis pr\u00e9par\u00e9, <strong>marquer la commande comme trait\u00e9e.<\/strong><br><em>(sur Shopify Admin)<\/em><\/td><td>Traitement : Trait\u00e9e<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"385\" class=\"wp-image-189\" style=\"\" src=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-37.png\" alt=\"\" srcset=\"https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-37.png 852w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-37-300x136.png 300w, https:\/\/acc21.viacomguide.com\/wp-content\/uploads\/2026\/02\/unnamed-37-768x347.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 2 \u2013 Paiement partiel en ligne et le reste en magasin<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><\/td><\/tr><tr><td>1<\/td><td colspan=\"3\">Cr\u00e9er une <strong>commande provisoire<\/strong> \u00e0 partir de <strong>Shopify Admin<\/strong> en suivant les <strong>\u00e9tapes 1 \u00e0 4 du Sc\u00e9nario 1 &#8211; M\u00e9thode 2<\/strong><\/td><\/tr><tr><td>2<\/td><td colspan=\"3\">Suivre les<strong> \u00e9tapes 2 \u00e0 9&nbsp; du Sc\u00e9nario 2 &#8211; M\u00e9thode 1<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sc\u00e9nario 3 \u2013 Paiement total en magasin (ult\u00e9rieurement)<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u00c9tape<\/strong><\/td><td><strong>Action<\/strong><\/td><td><strong>Statut \/ R\u00e9sultat attendu<\/strong><\/td><td><\/td><\/tr><tr><td>1<\/td><td colspan=\"3\">Cr\u00e9er une <strong>commande provisoire<\/strong> \u00e0 partir de <strong>Shopify Admin<\/strong> en suivant les <strong>\u00e9tapes 1 \u00e0 4 du Sc\u00e9nario 1 &#8211; M\u00e9thode 2<\/strong><\/td><\/tr><tr><td>2<\/td><td colspan=\"3\">Suivre les<strong> \u00e9tapes 2 \u00e0 7 du Sc\u00e9nario 3 &#8211; M\u00e9thode 1<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><strong><em>Logique des statuts de la commande<\/em><\/strong><\/h1>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Situation de la commande<\/strong><\/td><td><strong>Statut de traitement<\/strong><\/td><td><strong>Statut de paiement<\/strong><\/td><\/tr><tr><td><strong>Commande cr\u00e9\u00e9e<\/strong><\/td><td>Non trait\u00e9e<\/td><td>Paiement en attente<\/td><\/tr><tr><td><strong>Paiement partiel re\u00e7u<\/strong><\/td><td>En cours<\/td><td>Partiellement pay\u00e9e<\/td><\/tr><tr><td><strong>Paiement complet re\u00e7u<\/strong><\/td><td>En cours<\/td><td>Pay\u00e9e<\/td><\/tr><tr><td><strong>Commande termin\u00e9e (livr\u00e9e \/ remise)<\/strong><\/td><td>Trait\u00e9e<\/td><td>Pay\u00e9e<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cette section d\u00e9crit les proc\u00e9dures \u00e0 suivre lorsque des commandes sont prises par t\u00e9l\u00e9phone ou cr\u00e9\u00e9es manuellement par l\u2019\u00e9quipe. 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